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IT Service Delivery Technician in New York, NY at Syska Hennessy Group

Date Posted: 1/26/2018

Job Snapshot

  • Employee Type:
  • Location:
    New York, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Syska Hennessy Group provides specialized consulting, engineering, and commissioning services for clients worldwide.  Our staff provides consulting services throughout the project lifecycle, helping to plan, design, build and operate technically superior facilities.

Our dynamic work environment provides the optimal setting to take your engineering career to the next level. From our supportive culture, diverse workforce, and competitive compensation, to our flexible summer work schedules and fun social events, it’s everything you’ll need for an exciting, challenging, and rewarding career.

IT Service Delivery Technician

We currently have an exceptional opportunity for an IT Service Delivery Technician to join our New York Corporate Headquarters. The ideal candidate will have good organizational skills, strong verbal and written communication skills and ability to solve problems.

Job Responsibilities

As an IT Service Delivery Technician you will provide support to users; includes configuration,  maintenance , and  troubleshooting  of user desktop systems including hardware and software.  You will assure user satisfaction and work closely with our national IT team across our Syska office locations.

Delivery Technician responsibilities:
  • Complete assigned helpdesk initiated requests per established Service Level Agreements
  • Configure, install, maintain and repair desktops including operating systems and desktop applications     
  • Troubleshoot problems with hardware, software, printing and network connectivity
  • Perform on-going testing of workstations, physical connectivity and client software
  • Setup, installation, diagnostic testing, delivery and repair of telecommunication systems
  • Maintain and manage IT inventory and assets
  • Provide as needed priority support for end-users and IT Managers in emergency situations
  • Train colleagues and users in hardware and IT supported software operation

Required Knowledge/Skills/Abilities:
  • Working practical knowledge of computer workstations, laptops, server hardware and configurations
  • Able to maintain, diagnose and repair computers within established guidelines
  • Ability to perform complex testing and installation of computer workstations and network        
  • Respond and perform complex diagnostic, maintenance and repairs on systems and peripherals locally and remotely
  • Coordinate and document resolution with appropriate parties
  • Able to communicate with IT clients and appropriately escalate their issues if necessary in a timely manner

IT Service Delivery Technician

Job Requirements
  • IT Trade School Graduate, or Associate degree in a related field of Information Technology
  • Two (2) to Three (3) years of experience in a similar role
  • Minimum CompTIA A+ certification or equal, vendor certifications a plus
  • Desire and ability to be flexible for  overtime  and travel, as needed
  • Valid US driver’s license
  • Desire for continued education and working on various industry certification(s)

IT Service Delivery Technician


As an employee with Syska Hennessy, you will be part of a global firm with an amazing history! We are committed to being the best, to advancing engineering design practice, and to supporting our clients with integrity. To make all of that happen, we rely on the talent, drive, enthusiasm, and the total job satisfaction of the great people who work here.

As a member of our highly collaborative team, we provide you with a flexible benefits package that reflects our respect for your workplace contributions, professional goals, and personal priorities. The personal benefits program at Syska Hennessy includes:
  • Medical, Dental, Vision insurance
  • 401(k) retirement plan with employer matching
  • Roth 401(k) Option
  • Individual and Dependent Life Insurance
  • Short- and Long-Term Disability
  • Health Wellness Programs, including in-house Yoga, flu  shots,  and biometric screenings
  • Tuition Reimbursement
  • Training and professional development courses
  • Professional development incentive bonuses
  • Opportunities for community outreach through internal networks
  • A Generous Personal Time Off Program (PTO)
  • Transit/parking program
  • Monthly business phone stipend
  • Flexible summer work schedules
  • Much More!

Syska Hennessy Group - Creating Exceptional Environments

Let’s Work Together!